About Us

We are a Customer Experience & Loyalty Management Business.

Great experiences create Bonds that build loyalty. Each event has the opportunity to create an experience that will create engagement and over time, build loyalty.

Bond proudly works with some of the world’s most influential and valuable brands. Recognized by Forrester, Gartner and Loyalty 360 as a market leader, we proudly nerd-out on human and digital experience design.

500 people strong, we bring together the thought leadership of a professional services company with the hands-on project and program management capability of an integrated marketing services agency. We put our passion into action to make the world more rewarding for customers, richer and more resilient for brands and extremely profitable for our clients. We build measurable, authentic and long-lasting bonds through our combination of core offerings.

Oh, and we also like costumes.

Leadership

A great company culture is built with ideas that inspire action and spark imagination. Get to know our industry leaders who inspire and motivate us to build better bonds.

brian-mclean
Brian McLean
PRESIDENT
brian-kim
Brian Kim
CHIEF FINANCIAL OFFICER
morana-bakula
Morana Bakula
EVP, DESIGN & EXPERIENCE MANAGEMENT
sean-claessen
Sean Claessen
CHIEF STRATEGY OFFICER
phil-rubin
Phil Rubin
EVP, PARTNERSHIPS
Francis Silva
Francis Silva
VP, ANALYTICS AND TECHNOLOGY
maria-pallante
Maria Pallante
EXECUTIVE VICE PRESIDENT, CLIENT OPERATIONS
rob-daniel
Rob Daniel
EXECUTIVE VICE PRESIDENT, CLIENT LEADERSHIP
laura sears
Laura Sears
VICE PRESIDENT, FINANCE
Mary Kalkanis
Mary Kalkanis
VICE PRESIDENT, PEOPLE & VALUES
anne-bowie
Anne Bowie
VICE PRESIDENT, CLIENT LEADERSHIP
scott-robinson
Scott Robinson
VICE PRESIDENT, LOYALTY CONSULTING
mike-mcdowell
Mike McDowell
VICE PRESIDENT, GLOBAL ACCOUNTS
bob-macdonald
Bob Macdonald
CEO
Matt Garrett
Matt Garrett
SVP, OPERATIONS

Community

Giving back is a big part of Our Social Bond. We partner with some of the most inspiring organizations, both local and global, like, our local food bank, Peel Children’s Aid & other local and global charities to bring our people and partners together in support of the communities around us. We believe that as our company grows, so too do the opportunities for our people and their ability to help others.

Heritage

Edward Maritz began his St. Louis-based jewelry business in 1894. The company grew and changed significantly in the years that followed on the cusp of the Great Depression. Times were tough and the business survived by adapting. Maritz saw fit to repurpose their stock of wristwatches and began selling the engraved timepieces to companies as symbols of tenure and appreciation. The “gold watch” quickly became a badge of belonging to the companies and brands looking for alternative, non-monetary ways to recognize and reward their long-standing employees. This pivot in strategy reinvented the Maritz company and spawned what would be the foundation of the loyalty industry.

We, Bond Brand Loyalty (formerly Maritz Canada and Maritz Loyalty Marketing), pioneered and now lead the business of brand loyalty. Through insights into human nature and with a genuine respect for people, we have proven the value of loyalty in business and in people’s lives. We evolve, we reinvent, but never waver from this purpose. We proudly and passionately prove that trust, ingenuity and creativity build brand loyalty and drive real business advantages.