VICE PRESIDENT, CUSTOMER EXPERIENCE
Morana leads Bond’s Customer Experience practice which includes a multidisciplinary team of Customer Experience Strategists, Learning Strategists, Instructional Designers and Project Managers. Morana is a trusted client adviser and an award-winning learning professional with 10 years of experience architecting strategic learning and motivation solutions while bringing tremendous passion and commitment to helping our clients deliver a sustained differentiated customer experience.
Morana has deep experience across industry sectors, including pharmaceutical, financial services, insurance, retail, consumer and packaged goods and hospitality, and has worked with some of the world’s most recognized brands including Janssen, Roche, KPMG, American Express, Nestle, PepsiCo, AB InBev and BlackBerry. Morana has a BA (Hons) in Philosophy and English. She is also a certified Instructional Technologist (Centre for Effective Performance), and is certified in Strategic Change Leadership (Rotman School of Business).