Storied brands

We have practiced brand loyalty for years for some of the world's most beloved brands. Our clients trust us to create positive brand experiences that lead to increased loyalty between their brand and their customers.

The following case studies showcase the depth, breadth and range of our capabilities. Our goal is to make the world a more loyal place…one case study at a time ;)

Check out a case study.

  • Meliá Hotels International Culture Transformation

    Transforming the service culture of a leading global hotelier, through brand aligned Service Culture Design.

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  • Giant Eagle Fuelperks! Program Design and Launch

    There’s a renaissance going on in grocery, and the only thing faster than high-frequency retail is the pace of change in this competitive sector.

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  • SCENE Entertainment Loyalty Program

    A loyalty program 8.5 million members strong, SCENE is the top-rated program in Canada for customer satisfaction and customer referrals.

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  • Scotia Rewards Credit Card Loyalty Program

    Boosting loyalty program performance to a new level. Discover how we strengthened cardholder engagement and loyalty for Scotiabank.

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  • HSBC Rewards Credit Card Loyalty Program

    Seamless management of a robust loyalty program. Our end-to-end management increased program membership and rewards redemptions.

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  • Ford Professional Performance Program

    Ford’s p2p helps its sales channel become more effective. p2p increased engagement in training programs and, ultimately, customer satisfaction.

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